Online banks offer account access for their card possessors. By doing that the clients can view their balance and their last three credit card statements, they can make payments and do other transfers or they can set up account alerts. This account alert can email or message the client if important account activity occurs, or if the account has a low or negative balance (for checking and savings card), or if debit, credit and payment are posted (for line of credit or credit cards). Not only the card possessor can enroll for this service, but also a co-applicant, guarantor, or another authorized user of the account. The person doing the enrollment fills a form with identification info and current accountholder status. After that the user creates a profile, with a name and a password. Multiple accounts can be enrolled under a single name and password.

Customers are encouraged to keep account information accurate and up to date. The bank is primarily responsible for the security of financial, identity and eligibility information. Also for security reasons, clients are advised to pay attention to online advertising, how they share information with third-parties in working with aggregation sites (used to gather information from several sources to be viewed on one site), linking to other sites, e-mail fraud and Internet safety for children. The user can trace all account activity, see the list of purchases and credits, complete a balance transfer, ask the bank for a credit line increase, and make statements.

Credit card companies can make mistakes, and will be willing to correct those mistakes, provided that they are brought to their attention.